Ordering Deadlines: To ensure availability of service and menu items, please place your orders at least 5 business days in advance. For last-minute catering requests please contact the catering office, and we will do our best to accommodate you; $50.00 will be added to all orders placed within 3 business days of the event and items may be limited to chefs selection.

Delivery Fee and Minimum Order: All orders have a $25.00 delivery fee added to the invoice. There is a minimum of $200 on all orders. Certain locations are subject to an additional delivery charges.  Please speak with your cateing sales person about details.  If you don't meet the minimum, you will be charged the difference to the meet the minimum. Weekend deliveries are available with an additional 100 sur-charge.

Cancellation Fee: Customers are responsible for paying 50 percent of the total invoice plus $100 in labor for any orders canceled within 2 business days of the event.  Change requests made after this time will be accommodated when possible and additional charges may apply.

Guarantees: Guarantees are due 5 business days prior to your event. Please understand that increases within the 5 business days will incur additional fees if $50 per order and are limited to Chef's selection of food.

Payment Options: We accept WU billing department numbers, PO numbers,Visa, MasterCard, and American Express credit cards. Payment information must be submitted to confirm your order.  For payment with a check we require 80% of payment a week prior to the event and remaining amount one week after the event.

Placing your order: The catering department should be made aware of any program specific details: meetings, speakers, or any other activity that would occur before, during, or following the time catering service is requested. Our catering team will confirm your event. Catering orders require a signed contract within 5 business days. Requests to relocate an order after it is set up, will incur a move fee of $50.00.

Trash: Waste receptacles for your event are reserved and coordinated by event management . This includes sustainable waste stations for compost, recycling, and landfill. If your event is held at an outdoor location or requires additional trash or recycling bins or porters to monitor trash, please make the appropriate arrangements prior to the event.

Food Safety: Our culinary team plans to provide the appropriate amount of food and beverage for your confirmed guest count. Washington University Catering will not be held responsible for perishable food items removed without our knowledge or prior consent. The maximum time food will be on a buffet is 2 hours.

Linens: Can be provided for an additional fee.

China, Disposable, and Compostable Service: Quality paper and plastic products are included in our food price.  China and glassware or compostable disposable service can be added to your order per guest, depending the event needs. Speak with your catering sales team about costs.

Classroom events: Events that are booked in classrooms that access cannot be granted one hour prior to the start time will be limited to drop off catering only or an additional service fee for a limited timed delivery.

Administrative Fee: A 12% administrative fee will be added to your entire catering order.

BELLS & WHISTLES

Event Staff
A smiling server or bartender adds an elevated level of service to your event. Not only do they add to the event atmosphere, they ensure that your event is set up correctly, maintained safely and cleaned up post event effectively.  Event staff service will be charged per hour per server with a 4 hour minimum.  Some events will require event staff.  Please inquire with catering team.

Equipment Rentals
A perfectly styled event sometimes requires additional equipment rentals and specialty linens. Please give us at least 3 business days in advance notice to meet our vendor ordering and delivery timelines. Equipment is subject to availability.

Floral Arrangements
A pop of color goes a long way — consider adding floral arrangements and centerpieces to your event. We’ll work with our local florist to design beautiful florals and just need a 3 business day in advance notice to meet vendor ordering and delivery timelines.

How else can we make your event amazing?
Let us know! We’ll work together to create a wonderful experience for your guests.